How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

It doesn't print but indicates my printer is offline. Don't

Customer Question

It doesn't print but indicates my printer is offline. Don't understand as all my wires from printer are attached and connected. Was able to print yesterday but not today.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: XP850 all in one. I bought it new several months ago.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OS 10.8.5
JA: How long has this been an issue? What happened right before this popped up?
Customer: Haven't any problem printing last week. Don't know/remember about the night before this happened.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 21 days ago.
Category: Printers
Expert:  Robert M. replied 21 days ago.

Hi, I'm Robert and I'll be helping you with your printer question.

Expert:  Robert M. replied 21 days ago.

is it hooked up by usb or by wifi ?