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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Ot, Why are Canon photo scams saved to PDFs. not jpegs, It's

Customer Question

JA: What's the make/model of your camera? How old is it?
Customer: Why are Canon photo scams saved to PDFs. not jpegs, It's a printer, a pxma 7500
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I used to be able to take a photo (black and white or color), scan it, find it in My Image Garden and find it in my computer as a JP
JA: Anything else you want the camera expert to know before I connect you?
Customer: Can I have a printer expert?
Submitted: 4 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 4 months ago.

I'm sorry about the issue. When you scan on the computer (using the IJ Scan Utility program), do you scan with the option Photo or option Document?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,