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technicalcat
technicalcat, Consultant
Category: Printers
Satisfied Customers: 1945
Experience:  20 years experience. B.S. Computer Science
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Error has occurred on printer must be cancelled and then

Customer Question

error has occurred on printer must be cancelled and then turned off. Cannot find way to cancel current document/
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: model mx922 less than a year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac os
JA: How long has this been an issue? What happened right before this popped up?
Customer: new issue
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  technicalcat replied 2 months ago.

Hello, and thank you for using this service.
I will help you now.

Open the Apple menu

go to “System Preferences” and choose Printers.

Select the active printer and choose “Open Print Queue” button.

Select and cancel the print job(s) as desired

This is how you should be able to cancel the print jobs. If this does not work, please follow up with me.

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