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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer won't scan it will only preview, i bought it last

Customer Question

My printer won't scan it will only preview
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: i bought it last year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: no just now
JA: Anything else you want the printer expert to know before I connect you?
Customer: I have a disk
Submitted: 2 months ago.
Category: Printers
Expert:  Md. Sadique replied 2 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

To fix this issue, it would require me to remote in your computer and work on the issue directly.

Customer: replied 2 months ago.
No ty
Expert:  technicalcat replied 2 months ago.

As the previous expert suggested, with such a general problem it will be difficult to solve this over the chat, and it may take a long time. If you'd like I can offer remote support, which also includes a phone call and a satisfaction guarantee. Would you like that?