Thank you for your question. I amCustomerand I look forward to helping you with your issue today.
Please try the following and let me know the response.
Remove all the ink cartridges from the machine.Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the cartridges are low, empty, leaking or bulging replace them.
Then turn off the machine and unplug it for 5 minutes.Plug it back it and wait for the insert cartridges message.Insert the cartridges and check to see if the problem is still there.
If the issue persists, or you have any questions, please be back and let me know.
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Please try cleaning the printhead and aligning it. Do cleaning and deep cleaning. Do the cleaning at least three times.
If the issue still persists even after cleaning the printhead more times, you need to replace the printhead in order to get the issue resolved. However, most printers are now manufactured to a "replace not repair" standard. To understand why this is the case, consider the cold, hard, real-world cost of repairing a printer.
If the product is not under warranty, you could take it to a local shop and they MIGHT be able to find parts to repair it. Unfortunately by the time you paid for labor and parts, you'd have far more in it that you would have buying an equivalent (or even superior) printer.
Unfortunately that's your best option at this point is to simply replace the printer. I really wish I had better news for you.
I apologize for the inconvenience caused to you. However, I am glad that you have got a new printer.