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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I talked yesterday with. she gave me some answers for

Customer Question

I talked yesterday with krystal. she gave me some answers for getting
JA: What's the make/model number of your printer? How old is it?
Customer: MFC-J450DW. IT IS SEVERAl years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: windows 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: it worked yesterday
JA: Anything else you want the printer expert to know before I connect you?
Customer: I want to get on-line
Submitted: 3 months ago.
Category: Printers
Expert:  Electronics Pete replied 3 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 3 months ago.

There are no previous questions showing on your account.

Do you have a link to your answer from yesterday?

Or can you provide some more information on the problem?

Expert:  Electronics Pete replied 3 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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