My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.
Are you able to scan and print directly from printer?
It is to confirm whether scanner is working fine within all in one printer
do you mean not even from printer..
Have you tried the copy function on printer?
wait.. I will opt out
Yes, I am here. I am a different expert, as your other one opted out for unknown reasons. I am willing to do a remote session in which I can remote in and work on this for you while you watch. Is now a good time?