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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My scanner does not work. It is a hardwired Prevail Pro705.

Customer Question

My scanner does not work. It is a hardwired Prevail Pro705. I was fine , then :Scan Failed" every time. It could be settings on my Windows base PC...?
JA: What's the make/model number of your printer? How old is it?
Customer: Make and model Prevail Pro705 about 8 years I think. Not used very much except for random scans
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 10 with an upgrade. I am a very small business.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing happened. I did change ink cartridges, that's all
JA: Anything else you want the printer expert to know before I connect you?
Customer: My 13 y.o. used my computer. It may be a computer issue, not a printer error.
Submitted: 1 month ago.
Category: Printers
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 month ago.
I can not hang here too long. I need to take my asthmatic daughter to the doctor in less than an hour. It is now 12:03pm
Expert:  arsufi2002 replied 1 month ago.

Hi there,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

Expert:  arsufi2002 replied 1 month ago.

Are you able to scan and print directly from printer?

Expert:  arsufi2002 replied 1 month ago.

It is to confirm whether scanner is working fine within all in one printer

Customer: replied 1 month ago.
not anymore. I could 3 days ago
Expert:  arsufi2002 replied 1 month ago.

do you mean not even from printer..

Expert:  arsufi2002 replied 1 month ago.

Have you tried the copy function on printer?

Customer: replied 1 month ago.
I have limited time due to a medical situation for my child
Customer: replied 1 month ago.
Can someone just call me and walk me through it???
Expert:  arsufi2002 replied 1 month ago.

wait.. I will opt out

Thank You

Customer: replied 1 month ago.
I can make copies from the PBC to the printer , but not scans
Customer: replied 1 month ago.
I do not have communication from the computer to the printer, I just discovered
Customer: replied 1 month ago.
is anyone out there? I want my money back. This is ridiculous.
Expert:  comp_audio replied 1 month ago.

Yes, I am here. I am a different expert, as your other one opted out for unknown reasons. I am willing to do a remote session in which I can remote in and work on this for you while you watch. Is now a good time?