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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My HP 4500 office jet wireless printer is offline, 5 years

Customer Question

my HP 4500 office jet wireless printer is offline
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: 5 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: cable company recently reset router
JA: Anything else you want the printer expert to know before I connect you?
Customer: just need to fix, thank you.
Submitted: 4 months ago.
Category: Printers
Expert:  Cody replied 4 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 4 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 4 months ago.
JUST REFUND MY MONEY BECAUSE YOU KEEP WANTING MORE AND MORE. I WILL CONTACT HP DIRECTLY.
DO NOT CHARGE MY DISCOVER CARD. BARBARA RIEGLE