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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer is giving the message - Please connect printer to

Customer Question

My printer is giving the message - Please connect printer to HP connected
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: Purchased on 6/17/15
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Dell desk top PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: the past 2 days
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: Printers
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 3 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know when you could be online so that we can get started to fix this.

Customer: replied 3 months ago.
I'm not clicking "securely connect". I just made a deposit of $5.00. This is a money grabbing scheme. Please cancel my $5.00 deposit, and I'll find another way to solve the problem. Thank you very much. Are you kidding me?
Customer: replied 3 months ago.
Please refund my $5.00 and cancel my credit card info. I'll be calling American Express to advise them to deny any claims from you.;
Customer: replied 3 months ago.
I'm still waiting for a follow up response.
Expert:  Byron replied 3 months ago.

Hi. My name is***** try the instructions in the attachment below.

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