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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8961
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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When I try to download the setup, I get a pop-up message

Customer Question

When I try to download the setup, I get a pop-up message that says "This program cannot be used with the current operating system.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Mac X 10.6.8 Canon PIXMA MX 492
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I just told you.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was following the directions for the setup.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I've tried with both wireless and a USB port.
Submitted: 2 months ago.
Category: Printers
Expert:  Robert M. replied 2 months ago.

Hi, I'm Robert and I'll be helping you with your printer question.

Customer: replied 2 months ago.
Hi
Customer: replied 2 months ago.
What do you suggest?
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Printer or Wifi Setup. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Robert M. replied 2 months ago.

It won't run because there is no driver for that printer for your op system

One should be included in the Mac

You just have to go to apple preferences printers and hit the plus sign once it is connected by USB or hooked up to the wifi

Customer: replied 2 months ago.
I did all that.AS I ORIGINALLY SAID, I get the error message that it won't set up on my system.
Customer: replied 2 months ago.
OK, this isn't helping me.I would like my $5 back; I will deal with Canon directly.
Expert:  Robert M. replied 2 months ago.

No it says it can't run the PROGRAM because the program to install it is for a different system

You don't need the program

Expert:  Robert M. replied 2 months ago.

Accept the remote offer hook it up by USB and I will have it working in 5 minutes

Expert:  Robert M. replied 2 months ago.

Or do exactly what I said

Do not run any program do not put the CD in the computer

Just hook up the USB

And look for it in apple preferences printers under the plus sign

Expert:  Robert M. replied 2 months ago.

Or email***@******.*** for a refund