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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I just got a new Lenovo laptop and I don't know how to get

Customer Question

Hi John. I just got a new Lenovo laptop and I don't know how to get it to sync with my Canon PIXMA MG2520 printer
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No. I bought the printer a few months ago, but haven't used it yet
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I'm not sure, WIndows I guess? It has been an issue since I tried to print a document a few minutes ago and the computer doesn't "see" the printer right next to it
JA: Anything else you want the printer expert to know before I connect you?
Customer: No thank you
Submitted: 3 months ago.
Category: Printers
Expert:  technicalcat replied 3 months ago.

Hello, and thank you for using this service.
I will help you now.

Have you already tried disconnecting and reconnecting the printer to the wireless network? This is usually accomplished using the buttons and display on the printer itself (not your computer).

Customer: replied 3 months ago.
The only buttons I see on the printer are the power button, the stop button, and the black/color cartridge buttons
Customer: replied 3 months ago.
I do not want to pay $39 to use your service. Goodnight.

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