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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8959
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I have a OKI b4600. It will online print documents (such as

Customer Question

I have a OKI b4600. It will online print documents (such as word). It will not print anything from online.
JA: What's the make/model number of your printer? How old is it?
Customer: It is pretty old. But it still works
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC and I had windows 7 now 10. It is doing the same thing. It is one of the reasons that I bought a new machine
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been an issue since the summer. But I don't use this printer very much. And I would copy and paste anything that I needed printed into Word so that I could print it
JA: Anything else you want the printer expert to know before I connect you?
Customer: nope!
Submitted: 2 months ago.
Category: Printers
Expert:  Robert M. replied 2 months ago.

Hi, I'm Robert and I'll be helping you with your printer question.

Expert:  Robert M. replied 2 months ago.

almost every time i have seen this exact problem the cause is that the browser such as chrome keeps its own default printer

and it is set to the wrong one

click on file / print

look closely and you will see a box where it says what printer it is being sent to

click that box and choose the correct printer. there may be more than one with the same name that you think is correct. try them all till you get the one that works

I am able to log in remotely to fix this with you for a small additional fee.

Or you can try what i said above. All i ask that if it does work could you please take a moment to give me an excellent rating

Your rating is the only way that i can receive any credit from this website for helping you

thank you.

Customer: replied 2 months ago.
I only have one printer by that name. Regardless, I tried again. The printer "wakes up" but never prints.
Customer: replied 2 months ago.
This only happens with online printing. It prints Word documents just fine.
Expert:  Robert M. replied 2 months ago.

what are you trying to print ?

some webpages can not be printed correctly because of all the coding in them

those usually have their own print button on the page itself to use to print

this would be a lot easier and faster if i could remote in and look at it.

for instance what is showing up on the print preview ?

Customer: replied 2 months ago.
Nothing. It just spins. I am a teacher so I print a lot of items that can be found online.
Customer: replied 2 months ago.
I even tried to print this conversation. Nothing happened.
Expert:  Robert M. replied 2 months ago.

I have put up an offer for a remote session

if you agree to that i can remote in and get it working for you.

this way it is going to take forever.

Customer: replied 2 months ago.
I just tried to print your email from Gmail. It showed in the printer preview box. But it still did not print.
Expert:  Robert M. replied 2 months ago.

what happens if you change the printer to save as pdf

does the pdf file show the page

can you print the pdf file ?

Customer: replied 2 months ago.
How much more does it cost? I already paid $20+.
Customer: replied 2 months ago.
I tried printing a PDF lesson from online. It does not print. The email did not print.
Expert:  Robert M. replied 2 months ago.

if the pdf is not working there is something in the webpage or the way you are selecting it that is not working.

I have put up an offer for 36 dollars. That seems pretty reasonable to me. If somebody came to your house they would charge 75 or 100

Expert:  Robert M. replied 2 months ago.

what internet browser are you using ?

have you tried it using chrome ?

that usually works best for me. But if one browser has problems another one might work.

Customer: replied 2 months ago.
I am using Chrome. I will try another browser and let you know.
Expert:  Robert M. replied 2 months ago.

ok. if i dont answer right away it is because i am away from my desk

i will reply as soon as i log in and see your message

Customer: replied 2 months ago.
Used Microsoft Edge... same thing. Found PDF of a worksheet online. Clicked the printer. The preview showed in the window. The printer woke up and the printer logo showed up in task bar near clock. The message says 0 jobs in queue. Nothing printed.So, it is not the browser. And I know the printer works because I printed 2 different documents in Word.
Customer: replied 2 months ago.
Sorry it says "0 jobs are pending" and the light blinks once on the printer when it wakes up.
Expert:  Robert M. replied 2 months ago.

something weird is going on

try reinstalling the printer

But i think unless you are willing to do the remote i will have to opt out here.

It has just gotten too complicated for me to try to think of what to ask you to look at when i might just see it immediately if i saw it.

Customer: replied 2 months ago.
Let me try that. I will let you know.
Expert:  Robert M. replied 2 months ago.

ok thanks