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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Canot get it to connect to my wifi afer numerous attempts.

Customer Question

canot get it to connect to my wifi afer numerous attempts. was working fine a couple weeks ago, but now it will not scan to my PC. What is wrong?
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: Epson 845 Workforce
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: i don't scan often, but it just became an issue 20 minutes ago when it wouldn't scan to my pc
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 5 months ago.

Hi,

I'm sorry about the issue. Is there any error or message when connecting your printer to your Wi-Fi / wireless network name?

Is printing currently working fine?

What's the error or message when scanning?

What's the model of your internet modem / router device?

Please reply at the box below. Thank you,