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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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First my Ep 410 won't print &W, so I used Windex to clean

Customer Question

First my Ep 410 won't print B&W, so I used Windex to clean the print heads, it worked, but now the color won't work, it came out grey scale. I need your help, please.
JA: What's the make/model number of your printer? How old is it?
Customer: It's a Epson EP 410, about 2 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Window 7, and Wi-Fi
JA: How long has this been an issue? What happened right before this popped up?
Customer: for a while , thought was out of Blk ink, and found cleaning link on line to use Windex
JA: Anything else you want the printer expert to know before I connect you?
Customer: Prior to this issue, the color copies worked but came out blurry.
Submitted: 22 days ago.
Category: Printers
Expert:  Sudipto replied 19 days ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 19 days ago.

Do you checked the ink level and did you try to clean with Windex again?