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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a new HP computer and can not get my canon MP495

Customer Question

I have a new HP computer and can not get my canon MP495 scanner to work with the new computer. I sure can use some help. Thanks!
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: The HP is about two months old. Mod # 3165NGW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC MS 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since I purchased the new HP
JA: Anything else you want the printer expert to know before I connect you?
Customer: I hope this is the only problem. :)
Submitted: 2 months ago.
Category: Printers
Expert:  MikeW replied 2 months ago.

Hello my name is ***** ***** I'll be happy to assist you today. Would you like to connect it by wifi or by usb cable?

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