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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Cannot load software package for MFC-J480DW. Everything

Customer Question

Cannot load software package for MFC-J480DW. Everything loads but print/scanner driver. Win 10
JA: What's the make/model number of your printer? How old is it?
Customer: Printer is MFC-J480DW about 8 months old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC with Win 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It worked originally, had to reset the laptop about a month ago and the software will not load. If I try to print it tries to print to a fax
JA: Anything else you want the printer expert to know before I connect you?
Customer: thats it, downloaded lates version of the full software from Brother but it says an error occurs and quits
Submitted: 5 months ago.
Category: Printers
Expert:  Shefin replied 5 months ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

How do you connect the printer to the computer? Using USB cable?

Can I access your computer remotely and check the issue?

Thank you.

Customer/p>