Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
looks as payment has failed
I'm sorry, it still says failed
You can ask customer service for help with that billing part, sometimes the card is blocked because it thinks its fraud.
Contact customer service here: http://ww2.justanswer.com/contact-us