Hello my name is ***** ***** I will be happy to assist you today. I will send you a request to talk by telephone to help resolve this.
I'm sorry but the message said that you requested Secure Remote Assistance. Nevermind on the premium services offers. Just ignore them. So can you tell me exactly what's going on. Are you trying to connect your printer wireless to your computer?
can you tell if the printer is connected to the router?
Press the Wireless button from the printer control panel, and then select Settings then wireless setup wizard
follow the directions to make sure your printer is connected to your wifi.
So you were unable to connect the printer to the wireless using the wireless setup wizard on the printer?
what is the make and model of your router?
My name is David.
It is possible that the root cause of the problem is network or modem/router that provides your Internet connection.
So next, to clear any memory errors in the modem and/or router, power down the modem that provides your Internet access and wait 10 seconds, then power it up again. After it has completed power up, power down the router and wait 10 seconds then power it up again. Once the router is up and running, power down and restart any devices that have had trouble connecting to the Internet then test to see if the issue is resolved.
Please let me know if that solves the problem or if you need further assistance. Also, please provide a positive rating if you are satisfied with the service.