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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer starts printing pictures about an 1 1/2 into the

Customer Question

my printer starts printing pictures about an 1 1/2 into the photo paper
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: canon mg6220
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I think its been going on for a long time but very rarely print pictures and haven't taken time to figure it out
JA: Anything else you want the printer expert to know before I connect you?
Customer: I don't think so
Submitted: 5 months ago.
Category: Printers
Expert:  Sudipto replied 5 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 5 months ago.

Do you face this same problem, when you try to print on plain paper also ?

Customer: replied 5 months ago.
No
Expert:  Sudipto replied 5 months ago.

Do you use an USB cable to connect the printer to the PC ?

Customer: replied 5 months ago.
Usb
Expert:  Sudipto replied 5 months ago.

OK, do you know, how to open the Devices and Printers window from your PC? If you wish then, I can directly connect to your PC and help you to solve the problem.

Customer: replied 5 months ago.
I can open it...how much is this going to end up costing me....are you charging the $18 plus another$39
Expert:  Sudipto replied 5 months ago.

No, the $39 is for the remote support and it is charged only if you use it and it is also refundable, if I am not able to solve the problem. Please open the window and reply me back.

Expert:  Sudipto replied 5 months ago.

Why did you stopped responding ?

Expert:  Sudipto replied 5 months ago.

Why did you stop responding ?

Customer: replied 5 months ago.
Getting ready to go to church I don't have time to respond right now
Expert:  Sudipto replied 5 months ago.

oh!, ok we will continue later, Wish you a Merry Christmas.

Customer: replied 5 months ago.
you too!!
Expert:  Sudipto replied 5 months ago.

Thanks. I will be waiting for your reply, tomorrow.

Customer: replied 5 months ago.
I figured it out thanks