Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP
Do you face this same problem, when you try to print on plain paper also ?
Do you use an USB cable to connect the printer to the PC ?
OK, do you know, how to open the Devices and Printers window from your PC? If you wish then, I can directly connect to your PC and help you to solve the problem.
No, the $39 is for the remote support and it is charged only if you use it and it is also refundable, if I am not able to solve the problem. Please open the window and reply me back.
Why did you stopped responding ?
Why did you stop responding ?
oh!, ok we will continue later, Wish you a Merry Christmas.
Thanks. I will be waiting for your reply, tomorrow.