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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Will not connect with my lap top. My printer email address

Customer Question

will not connect with my lap top. My printer email address is adi88ino89
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HP Officejet 5740 serial# *****
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP Laptop
JA: How long has this been an issue? What happened right before this popped up?
Customer: since yesterday about 3PM EST
JA: Anything else you want the printer expert to know before I connect you?
Customer: this started when a program from tried to install eprint. I think it remover the printer all togeather
Submitted: 1 month ago.
Category: Printers
Expert:  MikeW replied 1 month ago.

Hello my name is ***** ***** I'll be happy to assist you today. Are you trying to connect it wifi or by cable?

Customer: replied 1 month ago.
I corrected the problem. I am now back in business.
I have another question? I signed up for the HP Instant Ink. I did not know it would cost me more money if I print over a certain number of pages. Can I opt out and get my money back.
Expert:  MikeW replied 1 month ago.

I sent this to customer service.