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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer says it is offline. How do I get in online? This

Customer Question

Printer says it is offline. How do I get in online? This happens every time I use it to just copy something.
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: 2 days this time.
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: Don't know what you need. It is a Canon Pixma counter printer.
Submitted: 2 months ago.
Category: Printers
Expert:  Shefin replied 2 months ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the model number of your computer?

May I know the operating system you are using? Is it Windows 7?

How do you connect the printer to the computer? Using USB cable?

Thank you.

Customer/p>