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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Ow do get a brother how do you get a brother MFC-7860-DW

Customer Question

ow do get a brother hi John how do you get a brother MFC-7860-DW printer off sleep mode. Tried everything. and kits not connecting to the computer either thanx
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: 4 years ols exact model is Brother MFC-7860-DW
JA: How long has this been going on? What troubleshooting have you tried?
Customer: been going on for 2-3 weeks. we've googled how to try to get it off and that doesn't work
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no, thats the only problem thank you
Submitted: 29 days ago.
Category: Printers
Expert:  Shefin replied 29 days ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 7?

How do you connect the printer to the computer? Using USB cable?

Thank you.

Customer/p>