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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a xp610 wireless,I just got a new hard drive and I

Customer Question

I have a xp610 wireless,I just got a new hard drive and I have program it
JA: What's the make/model number of your printer? How old is it?
Customer: Epson xp610
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: just got new harddrive
JA: Anything else you want the printer expert to know before I connect you?
Customer: I am not very up on these things and type with 1 finger
Submitted: 6 months ago.
Category: Printers
Expert:  MikeW replied 6 months ago.

Hi my name is ***** ***** I'll be happy to assist you today. Do you still have the software that came with the printer?

Expert:  Viet - Printer Tech replied 6 months ago.

Hi,

I'm sorry about the issue. I'm another tech; I will help you with this.

- Do you still need help with installing the printer on your new hard drive / computer?

- Is the printer printer connected to the computer with a USB cable? Or is the connection wireless?

- Have you tried anything? Is there any error or message?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,