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For the MFC-7860DW not scanning:Do I understand correctly, scanning from the printer/scanner was working up to about a week ago?
Do you still need assistance with this?
You say "does not allow scanning", do you get an error message?
Or is the "scanning" functionality just gone?
My night is at an end, I will leave you with this and follow up tomorrow.
It is possible the scanner driver has somehow either been removed or has gotten corrupt, so I would suggest an uninstall and reinstall of the drivers (both printer and scanner). Go into your System Preferences, then Printers and Scanners, and remove any instance of Brother MFC-7860DW. Then try the reinstall two ways:
1. Simply click the "Add" button (+ sign on the lower-left of screen) and allow it to 'find' the printer/scanner. - Once it's installed, give it a try. (If it works, stop here. If it still doesn't work, please continue to item 2.)
2. If the printer/scanner did install with item 1 [above], but still did not work for scanning --> --> please remove any instance of Brother MFC-7860 again. Download and Install from the official "Brother" driver download site, here's a link: http://support.brother.com/g/b/downloadlist.aspx?c=us_ot&lang=en&prod=mfc7860dw_all&os=10018
- Once it's installed, give it a try.
I do hope this works, as we are only credited for "Accepted" answers and positive ratings - so I do hope you'll consider a 5 Star rating for this advice. If the problem continues, please let me know and I'll follow up tomorrow.
Well, this case was opened because scanning was not working from the computer, unless I completely misunderstood what was being said. And I think scanning from the computer has been discovered as a result of my advice to go into System Preferences, then to "Printers and Scanners" - so it seems I at least help to this solution.
As for scanning from the printer itself, this is a very different situation now. Have you tried from the automatic document feeder (ADF) and by placing the document or photo directly on the glass?
OK, let's start from scratch, in a way I suppose.
I think I helped in your discovery of scanning from the "Printers and Scanners" dialogue, so I think I deserve credit for that.
However, you can't scan from the scanner itself - even if there was not a computer involved at all, please confirm this?
When you attempt to scan from the scanner, no computer involved at all, the scanner says "Failed to connect to the device MTW005" - could you also confirm this?
If there is no computer involved, then what "device" is it failing to connect to?
Logic tells me that it's trying to connect to the computer - so we're back to the computer.
Does that make sense?
Because "scanning" from the printer ... to what?
If you're simply trying to "scan" to another piece of media (paper, photo stock, etc...) in the printer, well that's "copying" not "scanning".
Am I making any sense at all?
So, now we're back to scanning to the computer, because you wouldn't scan to another piece of paper. Scanning is to get a digital image of something, and the digital image must be saved somewhere, usually a computer.
Do you now see why it wasn't really a misunderstanding on my part at all?
And now you can scan to the computer, through the "Printers and Scanners" dialogue, so you are able to scan.
I really don't think there is an issue, unless I am somehow still missing something?
We're on the same page now. Please allow me to look at this later today, and I will let you know what I find.
I'm sorry, we've had some unexpected situations - I haven't logged on here for a few days. Please accept my sincere apologies as I respectfully opt-out.