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Thomas
Thomas, Technician
Category: Printers
Satisfied Customers: 1857
Experience:  Ready to assist with your printer questions
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I just took it out of the box and turned it on.. After

Customer Question

I just took it out of the box and turned it on.. After setting up date at time I got a 0x69 error.
JA: What's the make/model number of your printer? How old is it?
Customer: New, Epson WF-3620
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just took it out of the box and turned it on, then set date and time.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: Printers
Expert:  Thomas replied 5 months ago.

Hi! Welcome to JustAnswer. My name is ***** ***** I'm happy to help.

Are you connected to the printer with a USB cable, or wirelessly?

Customer: replied 5 months ago.
USB
Expert:  Thomas replied 5 months ago.

Ok, try this.

Next to your start button there should be a search bar. Type 'Printer' in the search bar, and the first search result should be Devices and Printers. Click on this. When the window for devices and printers opens, find the icon for your printer. RIGHT click on it and select 'Remove Device'. Once it is gone, plug the printer into a different USB port and let Windows 10 install it automatically. When it is done, try to print. Reply and let me know what luck you had.