Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
To find out the cause of this odd problem, some questions will need to be asked.
First, what part of the document is not printing? what color is it? or what position?
Second, what other parts of the document are printing?
I don't think that your information being 'private' would prevent printing it.
Please answer my questions:
A) what color is the part that is not printing, when you view it on the computer screen?
B) And what colors are the parts that are printing?
Does anything else print, on the actual printout the printer produces, that is black in color?
I regret that it may have seemed that way.
I have Opted Out, opening the case to other Experts in this category, and giving you another chance (without additional charge) at an opinion from an Expert here, that may help with the problem.
In which program is the licence being printed from?
Please let me know.