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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer only prints part of my document, wf2630, pc don't

Customer Question

printer only prints part of my document
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: wf2630
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc don't know anything about os the printer will print everything on some things but not on this one document
JA: How long has this been an issue? What happened right before this popped up?
Customer: it just started when I tried to copy this one document
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

To find out the cause of this odd problem, some questions will need to be asked.

First, what part of the document is not printing? what color is it? or what position?

Second, what other parts of the document are printing?

Customer: replied 1 month ago.
I got my drivers lucense online but it won't print the info on me only the dept name and man in charge. Is it because my information is private. It shows everything on the comp but won't print everything. Anything else I try to print works
Expert:  Russell H. replied 1 month ago.

I don't think that your information being 'private' would prevent printing it.

Please answer my questions:

A) what color is the part that is not printing, when you view it on the computer screen?

B) And what colors are the parts that are printing?

Customer: replied 1 month ago.
Black but why does it print all the items in a map
Expert:  Russell H. replied 1 month ago.

Does anything else print, on the actual printout the printer produces, that is black in color?

Customer: replied 1 month ago.
It prints everything but the document for my license
Expert:  Russell H. replied 1 month ago.

Does anything else print, on the actual printout the printer produces, that is black in color?

Customer: replied 1 month ago.
Waste of time
Expert:  Russell H. replied 1 month ago.

I regret that it may have seemed that way.

I have Opted Out, opening the case to other Experts in this category, and giving you another chance (without additional charge) at an opinion from an Expert here, that may help with the problem.

Expert:  Richard replied 1 month ago.

Hi there

In which program is the licence being printed from?

Please let me know.