How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Nothing is going on, that's the problem. I bought a new

Customer Question

Nothing is going on, that's the problem. I bought a new printer and I can't connected to my computer. The printer prints on itself, just not when connected. The disc that came with it for a setup only opens on games' I think I downloaded the connection instructions twice but I don't know where they are on my computer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It's a Compaq Presario the operating system is Windows 7
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Compaq Presario windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: It wasn't an issue with my last canon printer, however the paper feeder broke and couldn't be fixed so I bought this printer 2 days ago.
JA: Anything else you want the printer expert to know before I connect you?
Customer: just how to connec
Submitted: 4 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 4 months ago.


I'm sorry about the issue. What's the model of your new printer?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 4 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Related Printers Questions