How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Not sure. everything is set up correctly and it was working

Customer Question

Not sure. everything is set up correctly and it was working for the last few weeks. Now everything is stuck in the queue
JA: What's the make/model number of your printer? How old is it?
Customer: its a HP office pro 8710
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC. Windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just this morning. Nothing popped up.\
JA: Anything else you want the printer expert to know before I connect you?
Customer: no I think that's it. Thank you.
Submitted: 2 months ago.
Category: Printers
Expert:  Ashik replied 2 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Are you able to make copies from the printer itself ?

Customer: replied 2 months ago.
Ill check one moment
Expert:  Ashik replied 2 months ago.

That will tell us whether the issue is with the printer or with computer. Let me know

Customer: replied 2 months ago.
it prints
Customer: replied 2 months ago.
copies rather
Customer: replied 2 months ago.
it makes copies
Expert:  Ashik replied 2 months ago.

Sorry for the delay. Then the issue is with the computer. What version of Windows are you using on your computer ?

Customer: replied 2 months ago.
windows ten
Expert:  Ashik replied 2 months ago.

Turn off the printer and unplug it. Then we can reset the queue of printer from computer. There are two method to reset queue in computer.

First method :

Press Windows key and X at same time and this will bring a pop up window. Select Command Prompt (Admin). Run it.

Then type the following commands exactly and press enter after each line

net stop spooler

del /F /QC:\Windows\System32\spool\PRINTERS\*

net start spooler

Turn on the printer and try to print.

Second method :

Press Windows key and R keys and this will bring Run. Type services.msc and press enter

From the resulting window, find Print Spooler. Right click on it and select Stop.

Then press Windows and R to bring run again and type the following command press enter

%SYSTEMROOT%\system32\spool\PRINTERS

Delete all files from the resulting window (from the resulting Printers folder)

Press Windows and R keys and this will bring Run. Type services.msc and press enter

From the resulting window, find Print Spooler. Right click on it and select Start. Try to print now. Restart your PC if needed.

Please let me know if that didn't work, so we can continue troubleshooting.

Customer: replied 2 months ago.
it still does not print
Expert:  Ashik replied 2 months ago.

Can you go to Printers and Devices screen, then delete your printer from the list. Then run the disc came with your printer and reintall it. Does it work then ?

Expert:  Ashik replied 2 months ago.

To get to Printers and Devices screen, just type Printers on the search at bottom and open it from there.

Right click on your Printer and remove it. Then reinstall the printer from the disc came with it or download and reinstall with the software from here --> http://support.hp.com/in-en/drivers/selfservice/hp-officejet-pro-8710-all-in-one-printer-series/7902014

Customer: replied 2 months ago.
ok ill try it
Expert:  Ashik replied 2 months ago.

Good luck

Customer: replied 2 months ago.
its still not connecting with the computer
Expert:  Ashik replied 2 months ago.

It is possible that the printer lost connection with WiFi. Can you reconnect the printer to your WiFi ?

  1. On the printer control panel, touch the Wireless icon .
  2. The Wireless Summary screen appears.
  3. Touch Settings, and then touch Wireless Setup Wizard.
  4. Follow the instructions on the control panel to connect the printer to your wireless network.

Then on ocmputer, go to Printers and devices page, click Add Printer and add your printer. Does it recognize the printer on network atleast ?

Customer: replied 2 months ago.
I don't have wifi here
Expert:  Ashik replied 2 months ago.

Are you connecting via USB cable ?

If so, connect it to a different USB port and does it print ?

Customer: replied 2 months ago.
ill try it
Expert:  Ashik replied 2 months ago.

Ok