Turn off the printer and unplug it. Then we can reset the queue of printer from computer. There are two method to reset queue in computer.
First method :
Press Windows key and X at same time and this will bring a pop up window. Select Command Prompt (Admin). Run it.
Then type the following commands exactly and press enter after each line
net stop spooler
del /F /QC:\Windows\System32\spool\PRINTERS\*
net start spooler
Turn on the printer and try to print.
Second method :
Press Windows key and R keys and this will bring Run. Type services.msc and press enter
From the resulting window, find Print Spooler. Right click on it and select Stop.
Then press Windows and R to bring run again and type the following command press enter
Delete all files from the resulting window (from the resulting Printers folder)
Press Windows and R keys and this will bring Run. Type services.msc and press enter
From the resulting window, find Print Spooler. Right click on it and select Start. Try to print now. Restart your PC if needed.
Please let me know if that didn't work, so we can continue troubleshooting.