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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Canon MX920 series Printer WS will not scan. It has

Customer Question

My Canon MX920 series Printer WS will not scan. It has scanned in the past but now when I request a scan to my PC it will not perform the scan to PC. A window comes up telling me to download a WIA driver.
Submitted: 2 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Is there any error or message when scanning?

Do you have windows xp, vista, or 7, or 8, 10?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 2 months ago.

Was scanning working fine previously with this printer on this computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,