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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My computer says that my printeer is not ready and it is on

Customer Question

My computer says that my printeer is not ready and it is on and connected by a usb cable
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: 2320 maybe 4months od
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: dell 1640?
JA: How long has this been an issue? What happened right before this popped up?
Customer: noticed it yesterday. was printing fine up until then
JA: Anything else you want the printer expert to know before I connect you?
Customer: No Thank you
Submitted: 4 months ago.
Category: Printers
Expert:  Sudipto replied 4 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 4 months ago.

If you wish then, I can directly connect to your PC using secure remote session and help you to solve the problem .

Customer: replied 4 months ago.
Ok, connect
Expert:  Sudipto replied 4 months ago.

Can you tell me, which version of Windows do you use, like 7,8, 10 etc. ?

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