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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Error message scanner error 5. Turn off and turn on again.

Customer Question

error message scanner error 5. Turn off and turn on again. seems like the light bar is jumping in about 1/4" increments and locking up again.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: 2840 laser jet color copier/printer
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc. Dell Optiplex 745. I can't make regular copies either
JA: How long has this been an issue? What happened right before this popped up?
Customer: Was making copies and printing ok
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Printers
Expert:  Kris R replied 6 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 6 months ago.

Hi,

Can you give me the serial number please?

Regards

Kevin

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