I'm sorry about the issue. Is there any error or message?
If you open the Brother / ControlCenter program on your computer, does it let you scan?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
What's the error or message when using the ContolCenter?
Does it let you choose the printer name on the list at the top in the ControlCenter program?
Select other option in the ControlCenter program. Thank you,
Do you see Image option and File option in the ControlCenter program?
Sorry, is the printer wireless? Or is the printer connected to the computer with a USB cable?
Can you uninstall / reinstall the Brother program? Or if you'd like to, I can connect remotely to your computer and fix the scanning issue directly for you. Thank you,
With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you, and scanning issue can be complicated. Otherwise, I will provide written instructions.
- Have you tried to do a system restore, and check?
- And/or have you tried to uninstall the Brother program, then restart, then reinstall it, and check?
Please let me know your option; we guarantee our service. Thank you,