How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I changed router and now cant print. To set it up it

Customer Question

I changed router and now cant print. To set it up it requires a password ***** i forgot it. help
JA: What's the make/model number of your printer? How old is it?
Customer: wf2630 about a year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows10
JA: How long has this been an issue? What happened right before this popped up?
Customer: it was working prior to router chg
JA: Anything else you want the printer expert to know before I connect you?
Customer: no thanks
Submitted: 1 month ago.
Category: Printers
Expert:  ITCris replied 1 month ago.

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

We will need to get the password ***** on your WiFi network in order to connect your printer back to the network. Do you have a laptop which has an established WiFi connection to your new router?

Customer: replied 1 month ago.
Expert:  ITCris replied 1 month ago.

What operating system does the laptop have WIndows 7 or 10?

Customer: replied 1 month ago.
can you hold on a minute just got a phone can
Expert:  ITCris replied 1 month ago.

OK

Customer: replied 1 month ago.
im back, id like to try without connecting
Customer: replied 1 month ago.
you there?
Expert:  ITCris replied 1 month ago.

What do you mean? If you would like to print wirelessly then you need to connect your printer to your wireless network. There are two ways either you connect it wirelessly but will require the password ***** your WiFi network. Or you can connect the printer directly to the router with a ethernet cable that does not require password.

Customer: replied 1 month ago.
How do i change my password?
Expert:  ITCris replied 1 month ago.

I highly do not recommend changing the password. You will then need to change it on any device you have already connected, instead you can retrieve the password. Was your new router provided to you by your Internet service provider?

Customer: replied 1 month ago.
The only connection i see is a usb and telephone jack
Customer: replied 1 month ago.
provided by a provider
Expert:  ITCris replied 1 month ago.

OK, usually they place a sticker on the router which states the wireless network name and the Wireless Key or WEP Key. The key is the password ***** need to connect your printer or any device to the router. Let me know if you can locate it on your router.

Customer: replied 1 month ago.
I found it
Customer: replied 1 month ago.
I tried both usb on router and directly to computer and nothing
Expert:  ITCris replied 1 month ago.

If you plug in the USB it will most likely need to have the drivers/software installed.

Which way are you trying to connect your printer?

Customer: replied 1 month ago.
i have tried connecting to the router and computer with usb. there is no ethernet connetion. I have also tried thru the printer to tell it I was connecting thru usb with no avail.
Expert:  ITCris replied 1 month ago.

Would you like to do a secure remote connection so I can look into the issue? Can be offered through additional services.

Customer: replied 1 month ago.
no i dont want a remote connection
Customer: replied 1 month ago.
i guess we are done i didnt get fixed so i still have to pay for this?
Expert:  ITCris replied 1 month ago.

I can continue to assist you. What is the make and model number of your printer?

Customer: replied 1 month ago.
epson wf2620 c471f
Expert:  ITCris replied 1 month ago.

Are you sure it is a 2620? I cannot locate that model on the epson site?

Customer: replied 1 month ago.
sorry wf-2630
Expert:  ITCris replied 1 month ago.

You can download the driver/software for your printer from the link provided. It will detect your operating system expand Drivers on the list and download the driver and utilities combo. After the download make sure the printer is turn off and start installing the software.

The software should at some point ask you to connect your printer when it does just turn it on since you already have the USB connected. Let me know how you make out.

Customer: replied 1 month ago.
Are you going to give me the link?
Customer: replied 1 month ago.
I think im going to give up, with it physically connected it says it cant fine the printer.
Expert:  ITCris replied 1 month ago.

This is after downloading and going through the install?