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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I changed router and now cant print. To set it up it

Customer Question

I changed router and now cant print. To set it up it requires a password ***** i forgot it. help
JA: What's the make/model number of your printer? How old is it?
Customer: wf2630 about a year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows10
JA: How long has this been an issue? What happened right before this popped up?
Customer: it was working prior to router chg
JA: Anything else you want the printer expert to know before I connect you?
Customer: no thanks
Submitted: 5 months ago.
Category: Printers
Expert:  ITCris replied 5 months ago.

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

We will need to get the password ***** on your WiFi network in order to connect your printer back to the network. Do you have a laptop which has an established WiFi connection to your new router?

Customer: replied 5 months ago.
Expert:  ITCris replied 5 months ago.

What operating system does the laptop have WIndows 7 or 10?

Customer: replied 5 months ago.
can you hold on a minute just got a phone can
Expert:  ITCris replied 5 months ago.

OK

Customer: replied 5 months ago.
im back, id like to try without connecting
Customer: replied 5 months ago.
you there?
Expert:  ITCris replied 5 months ago.

What do you mean? If you would like to print wirelessly then you need to connect your printer to your wireless network. There are two ways either you connect it wirelessly but will require the password ***** your WiFi network. Or you can connect the printer directly to the router with a ethernet cable that does not require password.

Customer: replied 5 months ago.
How do i change my password?
Expert:  ITCris replied 5 months ago.

I highly do not recommend changing the password. You will then need to change it on any device you have already connected, instead you can retrieve the password. Was your new router provided to you by your Internet service provider?

Customer: replied 5 months ago.
The only connection i see is a usb and telephone jack
Customer: replied 5 months ago.
provided by a provider
Expert:  ITCris replied 5 months ago.

OK, usually they place a sticker on the router which states the wireless network name and the Wireless Key or WEP Key. The key is the password ***** need to connect your printer or any device to the router. Let me know if you can locate it on your router.

Customer: replied 5 months ago.
I found it
Customer: replied 5 months ago.
I tried both usb on router and directly to computer and nothing
Expert:  ITCris replied 5 months ago.

If you plug in the USB it will most likely need to have the drivers/software installed.

Which way are you trying to connect your printer?

Customer: replied 5 months ago.
i have tried connecting to the router and computer with usb. there is no ethernet connetion. I have also tried thru the printer to tell it I was connecting thru usb with no avail.
Expert:  ITCris replied 5 months ago.

Would you like to do a secure remote connection so I can look into the issue? Can be offered through additional services.

Customer: replied 5 months ago.
no i dont want a remote connection
Customer: replied 5 months ago.
i guess we are done i didnt get fixed so i still have to pay for this?
Expert:  ITCris replied 5 months ago.

I can continue to assist you. What is the make and model number of your printer?

Customer: replied 5 months ago.
epson wf2620 c471f
Expert:  ITCris replied 5 months ago.

Are you sure it is a 2620? I cannot locate that model on the epson site?

Customer: replied 5 months ago.
sorry wf-2630
Expert:  ITCris replied 5 months ago.

You can download the driver/software for your printer from the link provided. It will detect your operating system expand Drivers on the list and download the driver and utilities combo. After the download make sure the printer is turn off and start installing the software.

The software should at some point ask you to connect your printer when it does just turn it on since you already have the USB connected. Let me know how you make out.

Customer: replied 5 months ago.
Are you going to give me the link?
Customer: replied 5 months ago.
I think im going to give up, with it physically connected it says it cant fine the printer.
Expert:  ITCris replied 5 months ago.

This is after downloading and going through the install?