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Tim
Tim, Sr. Engineer
Category: Printers
Satisfied Customers: 839
Experience:  Sr. Systems and Network Engineer
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My client is using a Brother MFC 9130CW. It prints grainy

Customer Question

Hi, My client is using a Brother MFC 9130CW. It prints grainy photos although the resolution is well over 300 dpi. Is there a pinter setting that could correct this? Its a mixed page of text, graphics and small photos.
JA: What's the make/model number of your printer? How old is it?
Customer: Brother MFC 9130CW new
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC not sure which version of windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: first time no prior expereince
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Tim replied 2 months ago.

Hey there, I'm Tim.....have you seen the prints first hand?

Customer: replied 2 months ago.
I have one here
Expert:  Tim replied 2 months ago.

are the items he or she printing high quality? Does it happen only with pictures?

Customer: replied 2 months ago.
can I get an answer please. I don't want to buy any more services
Customer: replied 2 months ago.
OK. I see your answer now
Expert:  Tim replied 2 months ago.

did i offer you any other services? I was asking you questions to better give you an answer.

Customer: replied 2 months ago.
You didn't but a pop up did. "Remote Assistance"
Expert:  Tim replied 2 months ago.

This is a laser printer, so it would not have a print quality anywhere near an ink jet with images, but text should be clear.

Expert:  Tim replied 2 months ago.

Yeah, sorry, that's the site, not me.

Customer: replied 2 months ago.
ho can we get rid of the graininess
Customer: replied 2 months ago.
isn't there a 'photo setting?'
Expert:  Tim replied 2 months ago.

answer the questions please. 1. are they using high quality images. 2. is text crisp and clear? Don't forget this is not an inkjet, laser printers do a poor job with photos.

Customer: replied 2 months ago.
hi quality images. Text is crisp
Expert:  Tim replied 2 months ago.

ANy picture settings would be in the printing software on her or his machine....

Expert:  Tim replied 2 months ago.

So high quality text and grainy images is normal from a Laser printer man....its a down side to laser printers....

Customer: replied 2 months ago.
What are they? Which ones should she use to improve photo quality?
Expert:  Tim replied 2 months ago.

When she sends it to the printer, there may be an option for imaging, but i doubt that there is, these are not meant to be printing family pictures etc.

Customer: replied 2 months ago.
These are not family photos. This is a business document. Do you know the setting options?
Expert:  Tim replied 2 months ago.

I'm trying to find the software for it to see if there is a setting, not seeing anything yet, and many similar complaints.

Expert:  Tim replied 2 months ago.

Not seeing ant specific picture settings for this.

Expert:  Tim replied 2 months ago.

http://support.brother.com/g/s/id/htmldoc/mfc/cv_mfc9140cdn/uke/index.html#GUID-7681CC4A-3DAA-449E-9542-2EEF8000D3D9_30

There are no advanced imaging settings

Customer: replied 2 months ago.
no solution?
Expert:  Tim replied 2 months ago.

The only one would be inside windows like the manual suggested.

http://support.brother.com/g/s/id/htmldoc/mfc/cv_mfc9140cdn/uke/index.html#GUID-A287C27A-32C4-41B4-9577-6E6B56287B42_17#KEY=image

Expert:  Tim replied 2 months ago.

sometimes there is no solution....laser printers are not made to print images really well, thats the problem....I'd have to see the print out to see how bad it is, or if it looks some what normal....

Expert:  Tim replied 2 months ago.

the above link is the only area to change quality for images...But i bet it will look much the same.

Customer: replied 2 months ago.
My experience with Laser printersis that there should be a 'photo' setting.
Expert:  Tim replied 2 months ago.

There would be this, but it should do it automatically, if you are on site, you should be able to see said settings.

http://support.brother.com/g/s/id/htmldoc/mfc/cv_mfc9140cdn/uke/index.html#GUID-70145338-12D9-449D-B855-9F7695488444_19#KEY=photo

Expert:  Tim replied 2 months ago.

My experience with laser printers is, they print poor images, and the more expensive ones do a better job, which is obvious, but again, not meant or good for imaging.

Customer: replied 2 months ago.
ok. I will refer her to this.
Expert:  Tim replied 2 months ago.

Ok, anything else i can help you with?

Expert:  Tim replied 2 months ago.

i'd not get her hopes up though, the print job is going to probably look the same, UNLESS her color toner is old or running out?

Expert:  Tim replied 2 months ago.

ok, let me know if you need more help. Please leave a rating in the upper right hand corner as I do this for a living, if you are going to leave a negative rating, please do not rate.