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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Canon MX870 printing blank pages, about 2-3 years. And no...

Customer Question

Canon MX870 printing blank pages
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: about 2-3 years. And no... just started right now. I went through all the cleaning options and it still is doing it
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Chrome
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing. I printed a 15 page doc and the next one was OK except for the first 2 pages... scrambled... did the cleaning and now all pages are blank
JA: Anything else you want the printer expert to know before I connect you?
Customer: no the ink is fine
Submitted: 12 days ago.
Category: Printers
Expert:  Jason Jones replied 12 days ago.

Hello,
I am the person that will be helping you today.

When the paper is pushed through the printer, does it sound like the printer is attempting to print something or does it just push it through?

I will be standing by, looking forward to your response.

Thank you,
Jason

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