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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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New Brother printer is not connecting with computer.

Customer Question

New Brother printer is not connecting with computer. Computer still recognizes old Brother printer.
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: New printer is LC203 (November 2016). Old printer was purchased in 2012.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Microsoft 10.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Printer started cleaning and would not stop. Turned it off to make it stop. Was able to make prints with it by putting copies directly on screen - not thru computer.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Not sure printer has ever connected with computer yet.
Submitted: 7 days ago.
Category: Printers
Expert:  JKalman replied 7 days ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem.