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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The bloody thing won't print a file that is a pdf file,

Customer Question

Hi..the bloody thing won't print a file that is a pdf file
JA: What's the make/model number of your printer? How old is it?
Customer: MG2560... bought it a few months ago
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows V10..Windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing..it printed a bill I had queued but then stopped printing when I queued this PDF doco
JA: Anything else you want the printer expert to know before I connect you?
Customer: no don't thinK so
Submitted: 5 days ago.
Category: Printers
Expert:  Michelle replied 5 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 5 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

How is the printer connected to the computer?

Customer: replied 5 days ago.
via the printer cable
Customer: replied 5 days ago.
is anyone there?
Customer: replied 5 days ago.
hello?
Expert:  Michelle replied 5 days ago.

open devices and printers from the cortana search and let me know if you see the printer in the list.

Customer: replied 5 days ago.
Anyone there please?
Customer: replied 5 days ago.
No can't see anything there
Expert:  Michelle replied 5 days ago.

are you getting my message?

Customer: replied 5 days ago.
very slowly
Expert:  Michelle replied 5 days ago.

If the printer is not listed in there that means the computer will not recognize the device, we need to install a full featured driver software.

Customer: replied 5 days ago.
OK...Is this going to cost me?
Customer: replied 5 days ago.
But The printer has been working ...it Has only stopped today..
Expert:  Michelle replied 5 days ago.

its stopped ad it the driver is no more there or its corrupted.

Customer: replied 5 days ago.
can this be fixed quickly or is it a long process....
Expert:  Michelle replied 5 days ago.

I need to look for the correct driver software for a download and then it needs to be installed.

Customer: replied 5 days ago.
OK how long will that take do u think?? I have to keep going to my emails to receive your messages...is that the way this works??
Expert:  Michelle replied 5 days ago.

this is a live chat and you can access justanaswer in any device you want all you need is access to your email and internet.

Customer: replied 5 days ago.
Is there a cost please?
Expert:  Michelle replied 5 days ago.

Cost for what?

Customer: replied 5 days ago.
If not....when can u start to rectify the problem please??
Expert:  Michelle replied 5 days ago.

For troubleshooting and fixing the computer there is a charge.

Expert:  Michelle replied 5 days ago.

you have posted you problem with a paid support service.

Customer: replied 5 days ago.
Is there a cost to rectify the problem I mean
Customer: replied 5 days ago.
don't worry Michelle..thank you anyway...Can u refund my $5.00 please...
Expert:  Michelle replied 5 days ago.

yes you may contact customer care they will help you with billing issues as we not have access to your payment details and info.