Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
How is the printer connected to the computer?
open devices and printers from the cortana search and let me know if you see the printer in the list.
are you getting my message?
If the printer is not listed in there that means the computer will not recognize the device, we need to install a full featured driver software.
its stopped ad it the driver is no more there or its corrupted.
I need to look for the correct driver software for a download and then it needs to be installed.
this is a live chat and you can access justanaswer in any device you want all you need is access to your email and internet.
Cost for what?
For troubleshooting and fixing the computer there is a charge.
you have posted you problem with a paid support service.
yes you may contact customer care they will help you with billing issues as we not have access to your payment details and info.