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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 16043
Experience:  5+ years as Tech
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I inserted a new 252 black cartridge. the message said it

Customer Question

I inserted a new 252 black cartridge . the message said it was inserted correctly. When I closed the unit , it said insert a new cartridge. also I had previously inserted a new cartridge recently, used very little and the same thing just happened.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Epson 3640
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac not sure which OS, but the 252 cartridge before the last two lasted for months.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing two cartridges before worked .The new cartridge before the last
JA: Anything else you want the printer expert to know before I connect you?
Customer: I hit wrong button No problems before the last two
Submitted: 6 days ago.
Category: Printers
Expert:  crash2199 replied 6 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 6 days ago.

While the printer is powered on, pull the power cord from the back.

Wait 2 minutes

Plug the power cord back in and power on the printer

Wait 1 minute

Do you still have the error?

Expert:  crash2199 replied 6 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  crash2199 replied 5 days ago.

I have not heard from you in a while -- If you can rate our session as 4 stars or higher and press Submit so I am credited with helping you and mark the question as helped.