I'm sorry about the issue. Is there any error or message?
Were you able to install the ink cartridges yet?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,
Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is the make and model of your printer? How is your printer connected, usb, ethernet, or wireless?