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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer is defaulting to pdf, tried to correct by going

Customer Question

my printer is defaulting to pdf, tried to correct by going into print and selecting my wf-3520 - can't do it - then i noticed my***@******.*** account is no longer listed (has***@******.*** and***@******.***) so i tried to add, got a code, comes up with my name but won't let me add to my account
JA: Have you contacted anyone about your account?
Customer: no
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 6 days ago.
Category: Printers
Expert:  Jason Jones replied 6 days ago.

Hello,
I am the person that will be helping you today.

May I ask which version of Windows you are using on this computer?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 6 days ago.
mac, sierra
Expert:  Jason Jones replied 6 days ago.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

Customer: replied 6 days ago.
directly connected to the computer -- is the remote assistance $39 extra or $30 + $39
Expert:  Jason Jones replied 6 days ago.

The remote offer is something that is sent automatically. There is an extra fee for the remote option because it will take more of my time.

Customer: replied 6 days ago.
if it is $39 more then let's just proceed without it,
Customer: replied 6 days ago.
i believe the problem is that chrome does not recognize***@******.*** as a user so i can't print - just defaults to pdf
tried to "add user" but did not work
Expert:  Jason Jones replied 6 days ago.

Please, ignore the auto-offer. There will be not extra cost.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 39 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Expert:  Jason Jones replied 6 days ago.

Hello again,

I see that you are not connected, yet.

Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Thank you,
***** *****

Customer: replied 6 days ago.
i downloaded, double clicked
but the remote is still not working (clicked on the "red" square remote app icon)
Expert:  Jason Jones replied 6 days ago.

Did it tell you why it is not working? Let's try another option.

Please, follow the instructions below to start the remote screen sharing session:
- Click the following link: http://tinyurl.com/TeamViewerJasonMac
- Download and open the above file.
- Give me the User ID and Passcode that it gives you.

Customer: replied 6 days ago.
days it can not open because identity of developer cannot be confirmed - doesn't give me a warm feeling!
Expert:  Jason Jones replied 6 days ago.

That is totally okay. I have remoted into computers scores of thousands of times with no problems. That just means that the software company didn't pay off Apple.

Please, do the following:
- Click the Apple icon on the top left
- Click System Preferences
- Click Security
- Click the "General" tab
- Click the "Open Anyways" button and run the program.

Customer: replied 6 days ago.
i don't like this would rather get another technician - sorry
Customer: replied 6 days ago.
how do i do that?
Expert:  Jason Jones replied 6 days ago.

You would rather get another technician? Okay. Good luck. I will opt out. They will see this dialogue and join in, if they feel that they wish to.

Customer: replied 6 days ago.
okay - thanks
Expert:  Jason Jones replied 6 days ago.

Good day and good luck. I am opting out now.

Customer: replied 6 days ago.
please either get a new technician or don't charge my credit card
Expert:  Jason Jones replied 6 days ago.

I don't have control over whether or not another tech takes this over or not. If they wish to do so, they will do so. I can send up your refund request now for you, if you wish.

Customer: replied 6 days ago.
okay
Expert:  Jason Jones replied 6 days ago.

Okay. Did you want to wait for another technician or did you want me to send in a refund request for you?