Hello,I am the person that will be helping you today.
May I ask which version of Windows you are using on this computer?
I will be standing by, looking forward to your response.
May I ask how the printer is connected to your system? (usb, wifi, network, etc)
The remote offer is something that is sent automatically. There is an extra fee for the remote option because it will take more of my time.
Please, ignore the auto-offer. There will be not extra cost.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 39 and click the circle button to start the remote application.(After the file finishes downloading, please open the file and run it.)
Hello again,I see that you are not connected, yet.Are you having any problems with running that remote application after it is downloaded?Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?Thank you,***** *****
Did it tell you why it is not working? Let's try another option.
Please, follow the instructions below to start the remote screen sharing session:- Click the following link: http://tinyurl.com/TeamViewerJasonMac- Download and open the above file.- Give me the User ID and Passcode that it gives you.
That is totally okay. I have remoted into computers scores of thousands of times with no problems. That just means that the software company didn't pay off Apple.
Please, do the following:- Click the Apple icon on the top left- Click System Preferences- Click Security- Click the "General" tab- Click the "Open Anyways" button and run the program.
You would rather get another technician? Okay. Good luck. I will opt out. They will see this dialogue and join in, if they feel that they wish to.
Good day and good luck. I am opting out now.
I don't have control over whether or not another tech takes this over or not. If they wish to do so, they will do so. I can send up your refund request now for you, if you wish.
Okay. Did you want to wait for another technician or did you want me to send in a refund request for you?