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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My HP Deskjet 2540 suddenly will not print in color. I have

Customer Question

My HP Deskjet 2540 suddenly will not print in color. I have changed the cartridge and checked all that I know to check. What might be the cause?
JA: Can you guesstimate how old your Deskjet is? And just to clarify, what's the exact model?
Customer: j#SNPR13-1204-02
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Bought 9/2015
JA: How long has this been an issue? What happened right before this popped up?
Customer: I am using a MacBook Pro
JA: Anything else you want the printer expert to know before I connect you?
Customer: This has been going on only about a month
Submitted: 5 months ago.
Category: Printers
Expert:  Sudipto replied 5 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 5 months ago.

Did you try to clean the printheads ?

Customer: replied 5 months ago.
No. How do I do that
Customer: replied 5 months ago.
I can buy a new printer for a little more than $39. No, I have already paid to talk to you, so talk!
Expert:  Sudipto replied 5 months ago.

Please follow the steps below on your computer to clean the printheads and let me know, how it goes for you.

  1. Search the Mac for your printer model name, and then click the printer name in the list of results.

    HP Utility opens.

  2. Click Clean Printheads, and then click Clean.

    The printer cleans the ink cartridges.

  3. Try to print again.

Customer: replied 5 months ago.
I tried and it will not work.
Expert:  Sudipto replied 5 months ago.

OK, can you check the ink level and let me know, if the ink level is showing correctly or not ?

Customer: replied 5 months ago.
I just put in a new cartridge
Customer: replied 5 months ago.
Ink level was high
Expert:  Sudipto replied 5 months ago.

OK, try to clean the printhead two more times and let me know and in the meantime, I will try to find a other way to solve the problem.

Expert:  Sudipto replied 5 months ago.

Are you there ?

Customer: replied 4 months ago.
I have given up on you. I plan to call and get a live person.
Expert:  Sudipto replied 4 months ago.

I have asked you to clean the printhead two more times on 29th of Nov. and you are replying me on 30th Nov. how will I give you the next steps to solve the problem, if you do not update me with the result.

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