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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 16050
Experience:  5+ years as Tech
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Do i get error code for my epson wf 2630, not quite a year

Customer Question

do i get error code for my epson wf 2630
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: not quite a year old and model is wf 2630
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: hp laptop anf windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: my electric was out for couple hours in august and printer hasnt been same since
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 11 days ago.
Category: Printers
Expert:  crash2199 replied 11 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 11 days ago.

What is the error code that you see?

Customer: replied 11 days ago.
No error code this time but put out a page with no print
Expert:  crash2199 replied 11 days ago.

While the printer is powered on, unplug the printer from the wall outlet then wait 2 minute.

Plug in the printer and power on the printer then wait another minute.

Check to see if the issue continues.

Expert:  crash2199 replied 11 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  crash2199 replied 10 days ago.

I have not heard from you in a while -- If you can rate our session as 4 stars or higher and press Submit so I am credited with helping you and mark the question as helped.

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