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This error code is a little mis-leading in many cases, it often requires the printer queue on the computer to be cleared out. Do you know how to clear the queue on the computer?Thanks,Bob
Hi again Sandra,
If you do not know how to clear the printer queue on the computer, I'm sure I can help. A "Secure Remote Assist" would be the most efficient way - are you OK with me connecting remotely to your computer?
Do you still need help with this?