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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1507
Experience:  Over 5 years as a computer and printer repair technician
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MY Brother printer MFC J430w keeps powering down, resulting

Customer Question

MY Brother printer MFC J430w keeps powering down, resulting in me to go offfline and not able to print. I press the pwr button, printer will stay on for a few minutes, then shut down again??
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: Probably 3 to 4 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: A windows acer with windows 10. New computer. It was working fine
JA: How long has this been an issue? What happened right before this popped up?
Customer: AFew days, my wife was using it to print message wireless from her IPad
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Printers
Expert:  WesPCDr replied 6 months ago.

Hi, I can help with the issue.

Expert:  WesPCDr replied 6 months ago.

We can try and do a hard reset to see if that helps.

One moment while I get the steps to perform a hard reset.

Expert:  WesPCDr replied 6 months ago.

1. Unplug the printer for at least 10 minutes.

2. Take out all printer trays.

3. Hold down the on/off button

4. Plug in the power - when you hear the start up beeps, stop pressing the power button.

5. Act on all prompts by pressing Close

6. "Insert paper trays"

Customer: replied 6 months ago.
Nope didn't seem to work, printer power shut down again