Hi, I can help with the issue.
We can try and do a hard reset to see if that helps.
One moment while I get the steps to perform a hard reset.
1. Unplug the printer for at least 10 minutes.
2. Take out all printer trays.
3. Hold down the on/off button
4. Plug in the power - when you hear the start up beeps, stop pressing the power button.
5. Act on all prompts by pressing Close
6. "Insert paper trays"