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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a brother mfc-j430w and it wont print, let me check,

Customer Question

I have a brother mfc-j430w and it wont print
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: let me check
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: its a innobella and I am not printing from a pc I just want to make a copy
JA: How long has this been an issue? What happened right before this popped up?
Customer: it started yesterday after I purchased new ink
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 12 days ago.
Category: Printers
Expert:  Richard replied 12 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 12 days ago.
I just wanted to let you know that I might have asked you improperly what I am having problem with is that I am trying to copy and it does not copy anything blank
Customer: replied 12 days ago.
I dont see how you can connect to my printer I just want to know why it does not copy
Expert:  Richard replied 12 days ago.

Thank you

Were you able to do the instructions I provided?

Please let me know