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crash2199, Technician
Category: Printers
Satisfied Customers: 16026
Experience:  5+ years as Tech
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I can't seem to save items from image garden. I keep getting

Customer Question

I can't seem to save items from image garden. I keep getting a "failed to save" message when I try to convert to pdf
JA: Just to clarify, what's the exact make and model of your machine?
Customer: I have an apple imac with OSX 10.9.5 the printer is canon MG552
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac OSX 10.9.5 and the printer/scanner is canon MG5520
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was having scanning function issues, reinstalled all canon drivers. everything now works except this function
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 5 days ago.
Category: Printers
Customer: replied 5 days ago.
my email is***@******.***
Expert:  crash2199 replied 5 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 5 days ago.

Did you download a new copy of Image Garden when you installed the drivers again?

Expert:  crash2199 replied 4 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.