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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a brother mfc 8910dw and I can scan and print from my

Customer Question

i have a brother mfc 8910dw and I can scan and print from my iphone, but not from my laptop? it says an internal error will not let ie print
Submitted: 9 days ago.
Category: Printers
Expert:  Bob James replied 9 days ago.

Hi,

Thank you for using JustAnswer.com.
My name is ***** ***** I will do my best to help.

If I'm understanding correctly, your laptop is Windows and when trying to print from Internet Explorer (ie) an error is the result - please confirm?

Also, did it used to work?

Is it a new printer?

As much detail as possible is best.
Thanks,
Bob

Customer: replied 9 days ago.
it is a new printer, I was using a 8810dw
Expert:  Bob James replied 9 days ago.

Hi,
Please Note:
With my 2nd response, an automatic "Premium Service" offer will be made. Please feel free to disregard it, we can revisit that type of service later if necessary.

OK, please provide this information also:

1. Your laptop is Windows and when trying to print from Internet Explorer (ie) an error is the result - please confirm?

My initial thought would be to ask if you installed the driver for the new printer on the laptop, or is it simply attempting to print over WiFi? If you have not installed the driver on the laptop, please do - I would think it would work after that.

Please let me know.

Thanks,

Bob

Expert:  Bob James replied 8 days ago.

Hi,

Do you still need help with this? Did my information help?

Thanks,

Bob