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If I'm understanding correctly, your laptop is Windows and when trying to print from Internet Explorer (ie) an error is the result - please confirm?
Also, did it used to work?
Is it a new printer?
As much detail as possible is best.Thanks,Bob
Hi,Please Note:With my 2nd response, an automatic "Premium Service" offer will be made. Please feel free to disregard it, we can revisit that type of service later if necessary.
OK, please provide this information also:
1. Your laptop is Windows and when trying to print from Internet Explorer (ie) an error is the result - please confirm?
My initial thought would be to ask if you installed the driver for the new printer on the laptop, or is it simply attempting to print over WiFi? If you have not installed the driver on the laptop, please do - I would think it would work after that.
Please let me know.
Do you still need help with this? Did my information help?