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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I was given a Lexmark All-In-One printer w/o installation

Customer Question

I was given a Lexmark All-In-One printer w/o installation software.
JA: Can you guesstimate how old your Lexmark is? And just to clarify, what's the exact model?
Customer: it has on the back 2007/04
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC. Windows 7 Ultimate-64 byte. Printer serial #*********** Model #4431-W02
JA: How long has this been an issue? What happened right before this popped up?
Customer: i was just given the printer last week w/o the windows installation disc.
JA: Anything else you want the printer expert to know before I connect you?
Customer: i don't think so.
Submitted: 8 days ago.
Category: Printers
Expert:  tyroneboman replied 8 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Are you on the computer that you want to install the printer on now?

You can reply to me here by typing in the box below please.

Customer: replied 8 days ago.
Customer: replied 8 days ago.
No
Customer: replied 8 days ago.
Where did u go?
Expert:  tyroneboman replied 8 days ago.

sorry for the delay,

Customer: replied 8 days ago.
I don't want to pay 39 bucks. I just wanted to download what i thought was free software. This a rip.
Expert:  tyroneboman replied 8 days ago.

I am sorry for any difficulty or confusion. I am not sure about any of the fees. I only do the tech support. However our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you.

Customer: replied 8 days ago.
If u sent the dwnload via text how do i send to my computer?
Expert:  tyroneboman replied 8 days ago.

Are you on the computer now?

Expert:  tyroneboman replied 8 days ago.

please click here>http://support.lexmark.com/index?page=driversdownloads&locale=en&userlocale=EN_US

then click on download to install.