My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
Are you on the computer that you want to install the printer on now?
You can reply to me here by typing in the box below please.
sorry for the delay,
>PLEASE CLICK HERE FOR THE DRIVER DOWNLOAD<
I am sorry for any difficulty or confusion. I am not sure about any of the fees. I only do the tech support. However our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you.
Are you on the computer now?
please click here>http://support.lexmark.com/index?page=driversdownloads&locale=en&userlocale=EN_US
then click on download to install.