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Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 12697
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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Epson workforce 3640 - will not work for 8x10 - only 1 sided

Customer Question

epson workforce 3640 - will not work for 8x10 - only 1 sided - I need 2-sided
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: less than 1 years - It worked OK until last weekend - then I changed for some new sent up for Epson
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: last weekend
JA: Anything else you want the printer expert to know before I connect you?
Customer: I want to use double sided paper
Submitted: 13 days ago.
Category: Printers
Expert:  Bob James replied 13 days ago.

Hi,

Thank you for using JustAnswer.com.
My name is ***** ***** I will do my best to help.
Could you provide more detail on the part where you say

"then I changed for some new sent up for Epson"

Thanks,
Bob

Customer: replied 13 days ago.
I just returned to my computer.
Epson Workforce 3640 - will not work for 8x10 - only 1 sided - I need 2-sided
how can I change for 8.5x11
Expert:  Bob James replied 13 days ago.

Hi,

Please give me a moment, taking a quick break.

Thanks.

Expert:  Bob James replied 13 days ago.

I'm back.

In your initial request you stated "It worked OK until last weekend" ... "then I changed for some new sent up for Epson".

Could you clarify this for me? What changed?

Thanks,

Bob

Expert:  Dustin replied 11 days ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

That printer is capable of printing 2 sided or duplex..

If you check page 89 in your manual click here

It will show you the exact method to access the printer through your Windows computer, and set up the paper size and 2 sided print settings.. If you cant find your print driver or dont have those options, let me know so I can assist you further if needed.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

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