Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system? Your operating system only becomes important, because knowing what version of Windows you have will help me to instruct you in accessing the printer installation software. It could be Windows 7 Windows 8, Windows 8.1, Windows 10, or an earlier version. If you know, please let me know, because it would be helpful.
I have an HP OfficeJet Pro 8600 Plus all-in-one printer/scanner/fax machine myself, and I can help you troubleshoot and repair your hardware and software. We will begin by looking at your telephone line, connectors, and adapters. Then we will reconfigure your fax software by repeating the installation procedure. Please let me know when you are online and are ready to troubleshoot together.